Omega World Travel to Unveil New Agent Desktop Solution at ...

FAIRFAX, Va., Mar 05, 2012 (BUSINESS WIRE) ?
Omega World Travel, a fast-growing, award-winning leader in the travel
management industry, introduced its new agent desktop solution at the
Global Business Travel Association?s (GBTA) Technology Symposium in New
York City on March 5, 2012 in New York City.

The innovative agent desktop solution, Amadeus One, will allow Omega to
optimize all its agent/personnel resources, giving them many options in
searching inventory and booking tickets. Benefits of the new technology
include:

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Allowing agents to pull inventory from many sources: multiple global
distribution systems (GDS), wholesalers, and direct connects.

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All information resides in one passenger name record (PNR) using the
GDS or a graphical interface.

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Agents can communicate and make bookings in the graphical interface
using the cryptic commands or formats of any GDS, regardless of which
GDS they are proficient in, or what GDS language they are trained to
use, leveling the playing field.

?Even in today?s corporate online environment, many travel transactions
require agent intervention,? says Demme Wiggins, Omega World Travel?s
CTO, who will be presenting the technology at the symposium. ?It?s
imperative that agents have access to as much information and inventory
as possible to remain competitive with commercial sites, and to address
the requirements of the savvy business traveler.?

?We believe this platform offers new options to travel management
companies in optimizing their workforce and providing competitive
content to customers in the most efficient way,? Wiggins says.

Celebrating its 40th year in business in 2012, Omega World
Travel has led the industry in travel solutions for decades. In years
past, the industry?s travel agents were trained for specific GDS
providers, such as Sabre, Apollo, Worldspan and Amadeus. ?Service
limitations existed if the agency could not provide the GDS of the
customer?s choice, or if the agency?s agents were not cross trained on
the key GDS,? Wiggins says.

GDS content also was proprietary and prioritized by each GDS provider,
so agents did not have easy access to data that ?lived? outside a
specific GDS. In some markets, GDS inventory has been incompatible with
the market. For instance, even today, in Europe and the UK, more than 50
percent of the required inventory for air, car, hotel and train is not
available in the GDS. The Omega World Travel solution addresses this
content issue for its agents.

?In the current industry atmosphere, to be competitive, our agents must
be proficient in multiple GDS and they must have access to full content.
The pool of qualified, experienced agents is shrinking and agents
skilled in multiple GDS are at a premium,? Wiggins says. ?This
technology is a great equalizer.?

?Omega World Travel?s new agent desktop solution will bridge the
challenges of finding the best solutions for corporate clients, while
pulling in the best content options available around the world,? she
says.

About Omega World Travel

Omega World Travel is a woman-owned, diversity supplier, and the fourth
largest travel management company in the U.S. Headquartered in Fairfax,
Va., Omega World Travel services corporate, government, meeting, and
leisure clients throughout the U.S., Europe, the Middle East and Asia.
Omega World Travel also owns Cruise.com,
one of the largest sellers of cruises on the Internet, and TravTech,
a software development company. For additional information about Omega
World Travel please visit: OmegaTravel.com

SOURCE: Omega World Travel

RMR & Associates Inc.
Kate Russell, 301-230-0045 x 190
krussell@rmr.com

Copyright Business Wire 2012

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